2020-06-17
1. Q:How do I place an order?
A: Recommend the customer use K-Pay to make the payment
Step 1: Dear customer, please open our KiKUU App and click on the product you would like to purchase
The page will jump automatically to product page
Step 2: Click “Buy Now” and if available, select the product color, size, and quantity
The item added to ”Cart” once you finished to select
Step 3: Click ”Cart” and select the product which you want to pay now
Step 4: Click ”CHECKOUT” chose the shipping address and confirm your order details
Step 5: Click on ”CONFIRM ORDER” and select the method of the payment
Step 6: Then your order will be process
2. Q:How do I use the coupons?
A:Step 1:Dear customer, please open our KiKUU App and click on the product you would
like to purchase The page will jump automatically to product page
Step 2:Click “Buy Now” and if available, select the product color, size, and quantity The item
added to ”Cart” once you finished to select
Step 3:Click ”Cart” and select the product which you want to pay now
Step 4:Click ”CHECKOUT” chose the shipping address and confirm your order details
Step 5:Select General Coupons or Store Coupons to use
Thank you for shopping on KiKUU
3. Q:How do I cancel an unpaid order?
A:Step 1:Dear customer, please open our KiKUU App and click ”My KiKUU” section
The page will jump automatically to your information page
Step 2:Click on the ”Pending Payment” is shown as below ”My Orders” option
Step 3:Select and click on the awaiting payment order
Step 4:Click ”CANCEL” and select the cancellation reason then the order will be cancelled
Thank you for shopping on KiKUU
4. Q:How can I cancel my order if have paid?
A:If the status is showing “Awaiting Shipment” (the order can be cancelled)
Step 1: Dear customer, please open our KiKUU App and click ”My KiKUU” section
The page will jump automatically to your information page
Step 2: Click “My Order” and select the order which you want be cancelled
Step 3: Select the cancel reason then order will be cancelled
(Don't want it/Wrong purchase/Buy too much items)
(It’s too slow for delivering products)
Will showing ”Cancelled by the account + the reason which the customer select after
done with cancelled
Step 4: The money will refund to you automatically by our system if you pay via Online
or K-Pay payment. The money will refund to you within 24 hours by our system if you
pay via Normal payment
If the status is showing “Processing” (the order can’t be cancelled)
Dear customer, your order status is showing ”Processing”, that means your order is have
processed and get ready shipping to here. So you can’t cancelled your order under the
status is showing ”Processing”
Thank you for shopping on KiKUU.
5. Q:My order has been canceled so how do I get my refund?
A:Dear customer, once your order has been cancelled automatically you will receive your
money on k-pay Wallet. Please check your K-pay Balance to confirm.
Thank you for shopping on KiKUU.
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